Accessible Facilities


Winford Manor are delighted to release this new video of accessible facilities within the hotel from the perspective of a real user, Ross Smith. Ross is a Disability Consultant and at his best when working closely with people and educating individuals and employers to understand the benefits of employing and supporting people with a range of different skills and abilities. For more information go to


Here is some of what Ross has noted about Winford Manor:


A Three Star Hotel with a Five Star Service for Disabled Customers“Winford Manor, a former retreat in the quiet countryside of Somerset is an excellent place to stay, particularly for a disabled customer. Its rural location belies its proximity to Bristol Airport and the quality of the local landscape is breathtaking.


On arrival there are four accessible parking bays right next to the main reception. Staff are friendly, relaxed and are happy to help from the car park to the low level reception.


Manager Tracey Beck, is committed to providing an excellent customer experience for all guests and is well aware of the need to be flexible in serving disabled customers. The Hotel has won many awards for access and sustainability.


Twenty one of the hotel's twenty three ground floor rooms are fully accessible and with low level powered touch pads a wheelchair user can get about very easily through flush and unobstructed corridors.


WC's in the public areas are well designed and easy to access and use.


"The guest rooms are fantastic. I stayed in a suite which included a private room for my carer and the facilities were brilliant. They included a luxurious accessible bathroom, low level switches throughout the suite and a raised bed that allowed me to position a mobile hoist.


It’s not only the building that is welcoming but the staff who are all friendly and well trained in dealing with disabled customers.


The food at the hotel is also freshly cooked and the restaurant is comfortable and well planned for wheelchair users, and people who have hearing and visual impairments. The restaurant provides for all kinds of dietary needs including gluten free menus for coeliac’s and menus free of animal products for vegans.


Tracey is planning to widen her services to include weddings and conferences for disabled guests.


I would highly recommend Winford Manor to anyone, whether seeking a quiet break or an attractive place to stay en route abroad via Bristol airport.


Winford Manor is an excellent example of what a hotel can achieve for the disabled customer.”


Ross Smith


For a full report by Ross follow this link